Customer Reviews & Feedback

“We had a terrible WiFi situation — guests complained every single day. Davis and his team came out, surveyed the whole building, and had us running in three days. I haven't had a single WiFi complaint since. Genuinely life-changing for our guest experience.”

“We needed fiber across 12 buildings and every other company told us it would take 8 weeks. Backspace did it in 5, and they worked night shifts so our production wasn't affected. The speed difference was immediately obvious.”

“The CCTV system they installed covers every corner of the mall. What I appreciated most was how patient they were explaining everything to our board — no jargon, just clear answers. Only giving 4 stars because the biometric system took a bit longer to configure than expected, but it works perfectly now.”

“Our office cabling was a disaster — a previous contractor had just thrown cables everywhere. Backspace came in, ripped it all out, and did it properly. Clean, labeled, organized. Our IT guy said it was the first time he'd seen a server room he actually enjoyed working in.”

“Good support overall — they respond fast and know what they're doing. The only reason I'm not giving 5 stars is that we had a slight miscommunication about scope in the first month, but to their credit they sorted it out immediately and we haven't had issues since.”

“We rolled out POS across all our branches. The team handled everything — hardware, software, even trained our cashiers on-site. Checkout speed is noticeably faster and our end-of-day reconciliation is so much easier. Worth every shilling.”

“During the last big load shedding cycle, our servers stayed online the entire time. Before Backspace set up our UPS system, we'd lose everything at least twice a week. The setup isn't the cheapest option out there but it actually works, which is what matters.”

“We were scared to move to the cloud — heard too many horror stories. Backspace walked us through every step, let us test with a pilot first, and only migrated once we were confident. Three months in and we've already cut our server costs significantly.”