For Retail & Chains
POS Systems That Don't Crash at Peak
Your POS is your revenue pipeline. Your CCTV protects your stock. Backspace builds retail infrastructure that keeps transactions flowing and premises secure — across every branch.
Common IT Challenges for Retail & Chains
These are the problems we see over and over. If any of these sound familiar, we can help.
POS Crashes During Peak Hours
Your busiest hours are when POS systems fail the most. Every minute of downtime means lost sales, frustrated customers, and staff scrambling with manual workarounds.
Payment Integration Failures
Mobile money, card payments, and EFTPOS all need seamless integration. When payment gateways drop, queues grow and customers walk out.
CCTV Blind Spots
Stock shrinkage and theft cost retailers millions. Blind spots in stockrooms, loading bays, and entrances leave you exposed with no evidence to act on.
No Network Redundancy
A single internet outage shouldn't shut down every branch. Without backup links and failover, one ISP failure brings your entire chain to a halt.
Managing IT Across Locations
Coordinating IT vendors, software updates, and hardware maintenance across multiple branches is chaotic without centralized management.
Outdated Hardware and Software
Legacy POS terminals, old cameras, and unsupported software versions create security risks and performance bottlenecks across your stores.
How Backspace Helps
We don't just sell equipment. We design, install, and support complete solutions for retail & chains.
POS Systems
End-to-end POS hardware and software solutions with payment integration, inventory sync, receipt printing, and staff training. We configure, deploy, and support systems that handle high transaction volumes without flinching.
CCTV & Security
IP cameras covering shop floor, stockroom, entrance, loading bay, and perimeter. Remote monitoring from your phone, motion alerts, and cloud recording so you always have evidence when you need it.
Branch Networking
Reliable network infrastructure connecting all your branches with site-to-site VPN, failover internet links, and centralized firewall management. One network, all locations, full visibility.
Multi-Site Support
One support contract covering every location. We monitor, manage, and maintain your entire retail IT stack — POS, CCTV, networking, and peripherals — so your team can focus on sales.
Power Infrastructure
UPS backup for POS terminals, CCTV recorders, and network equipment at every branch. Automatic transfer switches and power conditioning to keep transactions flowing through Uganda's frequent outages.
Managed IT Maintenance
Proactive monitoring, scheduled maintenance, and guaranteed SLAs across all retail locations. One contract, one vendor, zero IT headaches at any branch.
Software Supply & Licensing
Licensed POS software, ESET security, Kaspersky antivirus, and Microsoft 365 — supply, install, and license management across all branches. No more expired subscriptions at individual locations.
How It Works
From first call to full deployment — here's what working with us looks like.
Site Assessment
We visit every branch to audit your current POS setup, CCTV coverage, network topology, and pain points. You get a detailed report with prioritised recommendations.
Solution Design
We design a unified infrastructure plan across all branches — POS hardware specs, camera placement maps, network diagrams, and a rollout schedule that minimises disruption to trading.
Rollout & Integration
Certified technicians install and configure everything — POS terminals, payment integrations, CCTV cameras, network gear — with full testing at each branch before go-live.
Multi-Site Support
Post-deployment, we provide 24/7 monitoring, preventive maintenance, remote troubleshooting, and on-site response across all branches under one support agreement.
What's Included
Every project includes everything you need — no hidden costs, no surprise add-ons.
Before & After Backspace
Here's what changes when we take over your retail & chains infrastructure.
Before
- POS systems crashing during Saturday rush hour
- No CCTV coverage in stockroom and loading bay
- Each branch manages its own IT independently
- Payment integration handled by separate vendors
- No backup internet — one outage shuts everything down
- Staff trained informally with no standard procedures
After
- POS uptime at 99.9% with redundant payment processing
- Full CCTV coverage with remote monitoring from head office
- Centralized IT management across all branches from one dashboard
- Unified payment integration supporting cards, mobile money, and EFTPOS
- Dual ISP links with automatic failover at every branch
- Standardized training and documented procedures for all staff
Case Study
Kampala SuperMart Chain Upgrade
6 Branches — Kampala, Uganda
Challenge
Kampala SuperMart operated six grocery branches across Kampala with inconsistent IT setups. POS systems varied by branch, payment integration was handled separately per location, CCTV had major blind spots in stockrooms and loading bays, and a single internet outage at any branch meant manual billing until connectivity returned. Managing IT across locations required three different vendors with no coordination.
Solution
Backspace conducted a full assessment of all six branches, identifying hardware lifecycle status, network topology gaps, and CCTV coverage deficiencies. We deployed standardized POS terminals with unified payment integration across all locations, installed 48 IP cameras with cloud recording and motion alerts, built site-to-site VPN links between branches with dual ISP failover, and consolidated all IT support under a single managed service contract with 24/7 monitoring.
Results
Within three months of rollout, transaction processing time dropped by 40%, POS-related downtime fell by 92%, and stock shrinkage reports decreased by 35% thanks to comprehensive CCTV coverage. Head office now monitors all branches from a single dashboard, and the client eliminated two of their three IT vendor relationships, reducing annual IT costs by 28%.
Frequently Asked Questions
How do you prevent POS crashes during peak trading hours?
We deploy POS hardware rated for commercial transaction volumes, configure redundant payment processing paths, and set up automatic failover to backup internet links. Our proactive monitoring detects performance degradation before it causes crashes, and we schedule maintenance windows outside trading hours.
Can you integrate with our existing payment providers?
Yes. We work with all major Ugandan payment providers including MTN Mobile Money, Airtel Money, Visa, Mastercard, and EFTPOS processors. We integrate payment gateways directly into your POS software so transactions process in real-time without manual reconciliation.
How many branches can you support under one contract?
We support retail chains of any size — from single-location shops to 50+ branch networks. Our centralized management platform scales horizontally, and our support team is equipped to handle multi-site deployments across Kampala and regional Uganda.
What happens if internet goes down at a branch?
Every branch gets dual ISP links with automatic failover. If the primary connection drops, traffic switches to the backup link within seconds. POS transactions continue uninterrupted, and CCTV recording continues to local storage with sync-to-cloud once connectivity restores.
Do you provide CCTV with remote viewing?
Yes. All CCTV installations include a cloud-connected NVR with remote access via mobile app and web dashboard. You can view live feeds, playback recordings, and receive motion alerts from any camera across any branch — all from your phone or head office workstation.
Ready to get started?
Tell us about your retail & chainsinfrastructure. We'll assess your setup and give you a straight answer on what needs to change.