For Hotels & Hospitality
WiFi Your Guests Will Actually Remember
Your guests expect fast, reliable WiFi in every corner of your property. Your front desk needs POS and PMS systems that never crash. Your management needs CCTV and network segregation that actually works. Backspace delivers end-to-end IT infrastructure for hotels across Kampala and Uganda.
Common IT Challenges for Hotels & Hospitality
These are the problems we see over and over. If any of these sound familiar, we can help.
Guest WiFi Complaints
Guests leave negative reviews because WiFi is slow in rooms, lobbies, or conference halls. Spotty coverage kills your online reputation and drives repeat guests to competitors.
Dead Zones Across the Property
Multiple access points from different vendors create interference, dead zones in corridors, and inconsistent signal strength between floors. Your guests notice immediately.
No Network Segregation
Guest traffic, staff operations, and CCTV all share one network. A single compromise exposes guest data, slows POS transactions, and violates basic security practices.
POS and PMS System Crashes
Your front desk POS freezes during check-in rush. Your PMS loses connection to payment terminals. Every crash means a frustrated guest and lost revenue.
Unreliable Power and Cabling
Aging cables, loose connections, and inadequate power backup cause intermittent outages. When the network drops, everything from key cards to CCTV stops working.
No IT Support When It Matters
Your vendor disappears after installation. A network issue at 2 AM during full occupancy means calling someone who does not pick up. Guests suffer while you wait.
How Backspace Helps
We don't just sell equipment. We design, install, and support complete solutions for hotels & hospitality.
Guest WiFi with Captive Portal
Enterprise-grade WiFi designed for hospitality. Captive portal with your branding, bandwidth throttling per guest, seamless roaming between rooms, lobbies, pool areas, and conference halls. Supports 300+ concurrent devices without degradation.
CCTV & Security Infrastructure
IP camera coverage for lobbies, corridors, parking areas, entrances, and perimeter. Remote monitoring from your phone. Biometric access control for staff-only areas like kitchens, stores, and server rooms.
POS/PMS Integration & Networking
Dedicated network segments for POS terminals and PMS systems. Payment integration with Visa, mobile money, and card processors. Hardware procurement, installation, and ongoing maintenance for front desk, restaurant, bar, and spa POS stations.
Structured Cabling & Power Backup
Certified Cat6/Cat6A cabling throughout the property with proper labeling and documentation. UPS systems and generator switchover integration to keep critical systems running during power cuts.
Network Segregation & VLANs
Separate VLANs for guest WiFi, staff operations, CCTV, and POS/PMS. Each segment is isolated for security and performance. Guests never see or access operational traffic.
24/7 Emergency Support
Round-the-clock support with a 15-minute response SLA. Our team monitors your network proactively and fixes issues before your guests even notice. One call, one vendor, all systems covered.
Power Infrastructure
UPS systems, automatic transfer switches, PDUs, and generator switchover integration tailored for hospitality. Keep front desk POS, CCTV, key card systems, and guest WiFi running through every Uganda Power Authority outage.
Managed IT Maintenance
Proactive monitoring of all hotel network systems, scheduled quarterly audits, firmware updates, and guaranteed SLAs. We catch problems before your guests or staff ever notice them.
Software Supply & Licensing
Licensed antivirus, Microsoft 365, cloud backup, and POS software — supply, install, and ongoing license management. No more expired security subscriptions or unsupported software versions.
How It Works
From first call to full deployment — here's what working with us looks like.
Property Assessment
We walk your entire property — every floor, conference room, restaurant, kitchen, and outdoor area. We test signal strength, identify dead zones, check existing cabling, and review your current POS/PMS setup. You get a detailed report with photos and findings.
Network Design
Based on your property layout, room count, and capacity, we design a custom network architecture. This includes AP placement maps, VLAN architecture, cabling routes, UPS sizing, and a phased installation plan that minimizes disruption to your operations.
Installation & Commissioning
Our certified technicians install everything — structured cabling, access points, switches, CCTV cameras, POS terminals, and power backup. We configure captive portals, VLANs, bandwidth policies, and test every connection before handover.
Ongoing Support & Monitoring
We do not disappear after installation. Our team monitors your network 24/7, performs monthly maintenance, and responds to emergencies within 15 minutes. One support contract covers all your IT infrastructure.
What's Included
Every project includes everything you need — no hidden costs, no surprise add-ons.
Before & After Backspace
Here's what changes when we take over your hotels & hospitality infrastructure.
Before
- Guests complain about slow WiFi and leave 1-star reviews
- Dead zones in conference rooms and upper-floor corridors
- Guest and staff traffic share one congested network
- POS terminals freeze during peak check-in and checkout times
- CCTV footage is grainy with blind spots at parking entrances
- No IT support available outside business hours
- Cabling is unorganized, unlabeled, and impossible to troubleshoot
- Power outages take down all network and security systems
After
- Guests praise WiFi speed and leave positive TripAdvisor reviews
- Full coverage across every room, lobby, restaurant, and outdoor area
- Guest, staff, CCTV, and POS traffic each run on isolated VLANs
- POS and PMS systems handle check-in rush without a single hiccup
- HD CCTV with 30-day retention and remote monitoring from your phone
- 24/7 support with 15-minute response for any critical issue
- Clean, labeled, documented cabling that any tech can service
- UPS backup keeps critical systems running through power cuts
Case Study
Full IT Infrastructure Overhaul at Protea Hotel Kampala
Kampala, Uganda
Challenge
Protea Hotel Kampala was running a patchwork of network equipment from three different vendors installed over six years. Guest WiFi dropped constantly in conference rooms and upper floors. CCTV had blind spots in the parking structure and rear entrance. The front desk POS terminals froze during morning checkout rush, causing 10-minute delays. Staff and guest traffic shared one network, creating security risks and slow performance for everyone.
Solution
We conducted a full property survey across all 12 floors and outdoor areas. We installed 48 enterprise-grade access points with optimized placement based on signal heat mapping. We deployed 32 IP cameras covering every blind spot, installed 12 new POS terminals across front desk, restaurant, bar, and spa, and ran certified Cat6A cabling throughout the property. We configured four separate VLANs for guest, staff, CCTV, and POS traffic, and integrated a UPS system to keep critical infrastructure running during power outages.
Results
Within three months, guest WiFi satisfaction scores jumped from 2.1 to 4.7 stars on TripAdvisor. The front desk reported zero POS crashes during peak hours. CCTV footage quality improved dramatically with full parking and perimeter coverage. The hotel eliminated one of their three IT vendor contracts, reducing annual IT costs by 35%. The operations manager now monitors the entire network from a single dashboard on their phone.
Frequently Asked Questions
How many concurrent devices can your hotel WiFi support?
Our enterprise-grade WiFi solutions support 300+ concurrent devices per property. We design the network based on your room count, conference capacity, and public area usage. Each access point is placed based on signal heat mapping to ensure every guest gets consistent speeds, even during full occupancy events and conferences.
Do you separate guest WiFi from hotel operational networks?
Yes. We configure separate VLANs for guest WiFi, staff operations, CCTV, and POS/PMS systems. Each network segment is completely isolated — guests cannot access hotel systems, and operational traffic never competes with guest bandwidth. This is a security requirement we never skip.
What happens if the network goes down at 2 AM during full occupancy?
Our 24/7 support team monitors your network proactively and responds to critical issues within 15 minutes. If a problem occurs at 2 AM, you call one number and a technician is either remote-fixing it immediately or on-site within the hour. We also install UPS backup systems so power outages do not take down your critical infrastructure.
Can you integrate CCTV with our existing security team's monitoring setup?
Absolutely. We install IP cameras that integrate with your existing NVR or DVR system. Your security team gets remote viewing access from their phones and computers. We also set up motion detection alerts for after-hours monitoring at entrances, parking areas, and restricted zones.
How do you handle installation without disrupting hotel operations?
We schedule installation in phases — typically starting with cabling in corridors and ceiling spaces during low-occupancy periods, then deploying access points and cameras room-by-room. POS installation happens during shift changes. We coordinate with your operations team to ensure zero disruption to guest experience. Most full-property installations complete within 2-3 weeks.
Ready to get started?
Tell us about your hotels & hospitalityinfrastructure. We'll assess your setup and give you a straight answer on what needs to change.